Service Puts Seat Engine Among the Best Ticketing Companies
Your venue wouldn’t book a performer who cancels show date after show date without a good explanation. Why should you settle for a ticketing company whose customer service and support team is a perpetual no-show?
When your online ticketing platform causes you or your patrons problems, you need a support team you can contact quickly for solutions. Otherwise, your venue’s ticket sales, revenue, and reputation could all plummet.
Since our founding in 2009, Seat Engine has earned our place among the best ticketing companies by prioritizing and consistently delivering excellence in customer service.
Keep reading to find out why Seat Engine’s unparalleled ticketing support for events makes us the platform more than 150 comedy and music clubs trust as their online ticketing solution.
Reachability Sets Seat Engine Apart From Other Venue Software Support
Several venues that switched to Seat Engine have told us that getting their previous ticketing company on the phone when there was an issue was practically impossible. They’ve also told us that, once they were onboarded, they were usually left to their own devices.
As one of today’s best ticketing companies, we take customer service seriously. You can reliably reach Seat Engine’s customer service team, whether your venue has been working with us for a few days or many years.
Our level of responsiveness is unmatched. Even if our team doesn’t have an immediate answer to the issue you raise, we’ll respond immediately so you know we’ve successfully received your ticket and are actively working toward a resolution.
We recognize live event venues’ business hours differ from those of the workaday world. Should a problem arise when our office is closed but your venue is open for an event, you can still reach us in a timely way. We have team members consistently awaiting support desk tickets.
Ultimately, any time, day or night—Seat Engine has your venue’s back.
Deal Directly with Our Live Customer Service Team Members
Whenever you or your ticket purchasers call or send us an email, a conversation with a real, live person is the result.
We’ll walk you and your patrons through solutions by the hand, ensuring everyone can use the platform with confidence. We’ll troubleshoot with you in real-time whichever of our software’s features may be causing issues. We don’t consider a support ticket closed until we’ve answered all the outstanding questions and the problem is solved.
We also use support desk documentation and will send it as an additional resource, but documentation is always secondary and supplemental. You can count on getting primary support in the form of live, personal attention from one of our amazing client and customer support team members.
Why We Put Venue Ticket Management Support First
At Seat Engine, we know running your venue is more than a job for you: It’s your way to enrich your community and bring it together through your commitment to live entertainment.
It’s a commitment we share.
Seat Engine is the brainchild of a comedy club owner who realized if he wanted the simple, streamlined, user-friendly ticketing software he was looking for, he and a team would have to create it themselves.
Our team brings more than 90 years of combined firsthand experience in the live entertainment industry to their jobs. Most have worked at comedy clubs at some point in their career.
The “snafus” that can come up aren’t just “what ifs” or academic exercises to them. They know these problems can make or break a venue.
So the Seat Engine support team is eager to field your questions not only about our platform but also about ticketing and other venue operations in general. We’ll take the time to listen, offer our suggestions for logistical improvements, and do what we can to help you make your space for live performances the best it can be.
Start Working With One of the Industry’s Best Ticketing Systems
Having sold over 18 million tickets for more than 150 satisfied clients, we at Seat Engine are eager for you to experience how our customer support can free you up to focus on doing what you want to do most: providing your patrons a great experience.
That’s what we’ve done for these venue owners (among many others):
- The one-on-one feeling of the support team (I know them by name) is amazing and they get back to me so quickly with answers and solutions.
—Jennifer Canfield, owner, Laughs Unlimited - The team at Seat Engine responds quickly to concerns and is open to suggestions from their clients.
—Allyson Jaffe, owner, DC Improv - [SeatEngine has] exceptional customer service and [team members] are always very timely when we need their assistance.
—Keith & Noelle Stubbs, owners, Wiseguys Comedy Club - Best in the industry … [W]e have been in business with various clubs since ticketing went electronic and Seat Engine has far surpassed any other vendors by one simple component, client service!
—Chris Boukedes, owner, Boatyard - … [I]f I have any issues whatsoever, I email Amanda and the issues are resolved immediately. I don’t recommend [Seat Engine] to any of the clubs around me … because I don’t want them to look as good as we do!
—Christopher Flahive, owner, Wicked Funny Comedy Club
Stop settling for venue ticket management support that’s anything less than exceptional. Start working with one of the best ticketing companies and the live entertainment industry’s leader in customer service!
Contact us for a free demonstration today, or call us at 888-732-8364.